Privacy Policy

Deo Solar (Pty) Ltd ("Deo Solar", "we", "us") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we handle it, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information we collect

We collect information you give us directly when you complete a form on this website, request a quotation, use the DeoSizer sizing tool, or contact us by email or telephone. This typically includes:

• Your name, company or property name, and your role on a project
• Contact details such as email address and telephone number
• Project details such as site location, province and town, roof or mounting type, system size, monthly electricity spend and intended timeline
• Any additional notes or technical requirements you choose to share with us

We also collect limited technical information automatically, such as your browser type, device type and the pages you visit, in order to understand how the site is used and to improve it.

2. Why we process your information

We process your personal information for the following purposes:

• To respond to your enquiry and prepare a quotation or system design
• To carry out an energy analysis or system sizing where you have requested one
• To deliver, install, commission and maintain solar and mounting systems
• To issue certificates of compliance and meet our legal and regulatory obligations
• To keep records of our dealings with you and to improve our products and services

We rely on your consent, the performance of a contract with you, and our legitimate business interests as the lawful bases for this processing.

3. Sharing your information

We do not sell your personal information. We may share it with:

• Subcontractors and installation partners where they are carrying out work on your project
• Suppliers where equipment must be ordered or delivered to your site
• Service providers who host our website or help us manage enquiries
• Regulators, auditors or authorities where we are required by law to do so

Where information is shared, we require that it is used only for the purpose we provided it and is kept secure.

4. Storage and security

Enquiries submitted through this website are stored securely by our hosting provider and are accessible only to authorised Deo Solar personnel. We apply reasonable technical and organisational measures to protect your information against loss, unauthorised access or disclosure.

Some of our service providers may store data outside South Africa. Where this happens, we take steps to ensure comparable levels of protection apply.

5. How long we keep it

We keep your information for as long as necessary to fulfil the purpose it was collected for, and thereafter only as long as required to meet legal, tax, warranty or regulatory obligations. Quotation and project records are typically retained for the duration of the warranty period and any statutory retention period that follows.

6. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request that inaccurate or incomplete information be corrected
• Request deletion of your information where we have no lawful reason to keep it
• Object to the processing of your information in certain circumstances
• Withdraw consent where our processing relies on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at info@deosolar.co.za. We will respond within a reasonable period.

7. Marketing

We will only send you marketing communications where you have agreed to receive them or where you are an existing customer and the communication relates to similar products or services. You can opt out at any time by contacting us.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be communicated on this website.